Refund policy

Refund Policy

No Refunds

Faraja’ Styls does not offer refunds unless an item is received defective or damaged. Exchanges may be considered if the requested item is available; however, customers are responsible for all shipping costs associated with exchanges.

Exchanges

Due to frequent inventory changes in styles, colors, and sizing, Faraja’ Styls cannot guarantee the availability of the same item for exchange. If an exchange is not available, we recommend returning the item in accordance with our return policy and placing a new order once the return has been processed.

Damages & Order Issues

Please inspect your order immediately upon delivery. Any damaged, defective, or incorrect items must be reported within 2 days of receipt.

To report an issue, contact us at:
Email: contact_farajastyls1@yahoo.com
Phone: (804) 518-6615

Please allow 48–72 hours for our returns team to respond. Claims submitted after 2 days of delivery will not be eligible for store credit or exchange.

Order Cancellation

Once an order has been placed, it cannot be canceled or modified. Discount codes cannot be applied retroactively after a purchase is completed. Please review your order carefully before submitting.

Product & Order Disclaimer

Handmade & Custom-Made Items

All tumblers and custom products are handmade with care. Due to the nature of sublimation, epoxy, glitter, and rhinestone applications, slight variations may occur. Minor imperfections—such as small bubbles, color variations, or placement differences—are a natural part of the handmade process and do not affect product functionality.

Epoxy Care & Use Guidelines

  • Epoxy resin is durable but not shatterproof; dropping or rough handling may cause damage

  • Do not expose items to extreme heat or leave in hot vehicles

  • Not microwave or dishwasher safe

  • Hand wash only using mild soap and lukewarm water

  • Avoid soaking or abrasive scrubbing to preserve the design

Rhinestone Tumblers

Each rhinestone is applied by hand using a strong adhesive. With regular use, some stones may loosen over time. Handle with care and avoid excessive heat, prolonged water exposure, or dropping to maintain longevity.

Sublimation Tumblers

  • Colors may vary slightly from digital mock-ups due to screen and printing differences

  • Designs are permanently infused but should still be handled with care

Custom & Personalized Orders

All personalized and custom-made items are final sale and are not eligible for returns or exchanges. Please verify all spelling, personalization details, and design selections before placing your order. Faraja’ Styls is not responsible for errors submitted by the customer.

Processing and shipping times may vary based on order volume. Once an order has shipped, we are not responsible for carrier delays.

Liability Disclaimer

By completing your purchase, you acknowledge that you have read and understand all care instructions and product details. Faraja’ Styls is not liable for damage caused by improper care, misuse, accidents, or normal wear and tear.

If you experience any concerns with your order, please contact us within 5 days of delivery so we may assist you.